7.14.2011

My Apologies

For those who regularly follow this blog, as well as for those who may have been referred here, please allow me to apologize for any inconvenience that you may have experienced the past day or two with respect to locating the blog's new URL address.

In summary, yesterday, a most unexpected administrative glitch occurred and I was forced to select and use a new and different domain name. As a result of all of this, I can tell you 1) the customer service offered by Google and GoDaddy is horrendous and 2) the customer service offered by Google and GoDaddy is horrendous. Yes, it bears repeating, because for a company (Google) not to offer customers the ability to speak with a live customer service representative in this day and age is inexcusable. And, for a company (GoDaddy) to have two Customer Care Center supervisors say two different things to the same customer is ridiculous. Question to the CEOs of these two companies, have you ever pretended, even for a split second, that you were a customer in need of product/service help and tried contacting and/or speaking with a customer service representative? Yeah, I figured as much. What a shame.

Why companies are so set on operating at the expense of customer care, loyalty, satisfaction, etc., I have no idea. As a marketer, it simply boggles my mind. Oh, right, it's all about saving money for shareholders, blah, blah, blah. If more customers were that much more satisfied with a company's product/service and/or customer service, wouldn't that translate into an increase in sales, an increase in spreading the word, etc.? Either I don't get it or I don't know what.

Sorry to rant and go off on a tangent. I really just wanted to apologize.

1 comment:

  1. AnonymousJuly 19, 2011

    ah - that explains it. You were poached.

    -Patrick

    ReplyDelete